Banking and Their Digital Channels: Preventing Fraud Vs Customer Retention
Banking and Their Digital Channels: Preventing Fraud Vs Customer Retention

As banking institutions of all sizes maximize their digital channels, there is growing tension between the need to prevent fraud and the desire to maintain a frictionless customer experience.

How do you offer that great customer experience without compromising security, authentication and trust?

In a discussion about overcoming these challenges, we identify:

  • The fundamental tension between security and convenience;
  • What's at risk with both fraud and customer retention;
  • New ways to transparently assess digital identities.



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