What's the best strategy for communications after a data breach, like the one suffered by Global Payments Inc.? Bob Carr, CEO of Heartland Payment Systems, discusses what to say in the weeks following a breach.
Ignorance is not bliss. Two new studies, when viewed together, show that consumers' ignorance of the consequences of their actions coupled with enterprises' unawareness of their computing environment equal unacceptable risk.
In the wake of the Global Payments Inc. card breach, ID theft expert Neal O'Farrell says banks and credit unions must be proactive with outreach to customers. What should institutions' messages include?