Defending Against Authorised Push Payment FraudRob Tharle of NICE Actimize on How Banks Can Help Protect Their Customers
The advent of faster payments has helped accelerate authorised push payment fraud schemes in which victims are defrauded under false pretenses. Banking regulators are responding to the trend, and Rob Tharle of NICE Actimize offers advice for multilayered defense.
Tharle, a Fraud and Authentication Subject Matter Expert with NICE Actimize EMEA, says APP fraud is dramatically different from many other forms of fraud banks face.
"[With APP fraud], the customer has authorised the payment, as opposed to a fraudster authorising it, and that means that under most laws the consumer is liable for it," Tharle says, adding "The sums of money are very large and life-changing."
In an interview about APP fraud, Tharle discusses:
- Why APP fraud incidents are rising;
- How regulators have responded;
- Multilayered defensive tactics.
Tharle, Fraud and Authentication Subject Matter Expert, NICE Actimize EMEA, is responsible for providing thought leadership on industry trends, challenges and opportunities. Prior to joining NICE Actimize in 2019, he worked for 17 years in a number of Risk Management and Fraud Prevention roles at both Natwest/RBS and TSB. During that time, Rob gained extensive experience with the technologies and design of fraud prevention and detection systems including application fraud, Apple and Google Pay, online and mobile banking.